Clear answers about choosing toys, using them thoughtfully, delivery and order support.
Which dogs is this toy suitable for?
Suitability depends on the individual product, your dog’s size and their play style. Check the size and use information on each product page, supervise play and stop use if the toy becomes damaged. No single toy is suitable for every dog.
How should it be used?
Introduce the toy during supervised play and follow the product-specific directions. Inspect it before and after use, remove it if damage creates loose pieces, and store it clean and dry when playtime is over.
How long does delivery take?
Estimated delivery is 1–3 weeks. Shipping is calculated at checkout, and tracked shipping is free on orders over A$89. Delivery time is an estimate and can vary by destination, carrier and fulfilment route.
What if my order arrives damaged?
Contact us as soon as possible with your order number, a short description and clear photos of the item and packaging. Keep the product and packaging while we review the issue and confirm the next step.