Last updated: 27 August 2026
This Privacy Policy explains how Soft Beast collects, uses and handles personal information when you visit softbeastpets.com, contact us, join our mailing list or place an order.
Information we collect
- Information you provide, such as your name, email address, delivery and billing details, account information and messages.
- When you use our contact form, the fields collected are Name, Email, Order number (optional) and Message.
- Order information, including the products purchased, order value, delivery status and customer-service history.
- When you submit our contact form, technical submission details including your IP address, browser and device information are recorded.
How we use information
- To operate the website. WooCommerce is used to provide the shopping cart, checkout and order-management functions.
- To process orders and provide fulfilment, delivery and customer support.
- To respond to questions, manage returns and resolve problems.
- To send marketing updates only when you have chosen to receive them. You can unsubscribe at any time.
- To protect the website, prevent fraud and meet legal obligations.
Payments
PayPal is used to process payments. When you choose PayPal, payment and related transaction information is collected and processed by PayPal in accordance with its Privacy Statement. Soft Beast does not receive your full payment-card details.
Cookies
The website uses cookies necessary to provide functions such as the WooCommerce cart, checkout, account access and website security.
When information is shared
We may share information with service providers that help us operate the store, such as website hosting, payment, fulfilment, delivery, email, form and security providers. We share only what is reasonably needed for the relevant service.
To complete an order, necessary information may be provided to suppliers, fulfilment providers and logistics providers in China and Australia. Information may also be disclosed where required by law or to protect legal rights.
International processing
Personal information may be transferred, stored or processed across borders, including between Australia and China, when this is necessary to fulfil and deliver an order. Some other service providers may also process information in countries other than your own. Privacy protections may differ between locations.
How long information is kept
Information is kept only for as long as reasonably needed for orders, support, security, legal and accounting purposes. Retention periods vary by the type of information and applicable requirements.
Your choices and rights
Depending on your location, you may have rights to request access to, correction of or deletion of personal information, or to object to certain uses. You can also unsubscribe from marketing messages at any time. Some information may need to be retained for legal, security or transaction-record purposes.
Security
We use reasonable measures intended to protect personal information. No online service or transmission method can be guaranteed completely secure.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will be posted on this page with an updated date.
Contact us
For privacy questions or requests, email hello@softbeastpets.com or use the contact form on our Contact page and describe the request clearly.