Need help with a product, delivery or an order? Choose the quickest way to reach us below, or send a message through the contact form.
General Questions
Ask us about Soft Beast, delivery information or anything else on your mind. Email hello@softbeastpets.com.
Order Support
For an existing order, include your order number and the email address used at checkout so we can find the right details.
Product & Play Advice
Tell us about your dog and the way they like to play. We can help you compare enrichment, chew and interactive options.
Order enquiry? Please include your order number and the email address used when you placed the order. Never send a password, full payment card number or banking details.
Frequently asked questions
Where is my order?
Send us your order number and the email address used at checkout. We’ll check the order details and let you know what information is available.
Can you help me choose a toy?
Yes. Tell us your dog’s size, play style and what you’d like to support—such as sniffing, chewing or interactive play—and we’ll point you towards suitable options.
How do I report a faulty item?
Email hello@softbeastpets.com with your order number, checkout email and a short description of the issue. Photos can help us review the problem.