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Customer Care

Shipping & Delivery

Fast, tracked delivery across Australia. Transparent shipping rates and free shipping options on eligible orders.

Soft Beast currently offers tracked delivery to eligible Australian postcodes. Shipping is calculated automatically from the delivery postcode entered at checkout. Free shipping over A$89 is available to eligible Zone 1 and Zone 2 postcodes.

Delivery estimates

Estimated delivery is 7–15 business days. This is an estimate rather than a guaranteed arrival date, and timing may vary by destination, carrier and fulfilment route.

Australian shipping rates

  • Zone 1 and Zone 2: A$12.90. Orders over A$89 qualify for free shipping.
  • Zone 3: A$19.90.
  • Zone 4: A$29.90.

Your shipping zone and available rate are calculated automatically from the Australian delivery postcode entered at checkout. Some remote postcodes, including 9800–9879, are not currently serviced.

Tracking

When tracking is available, the tracking details are shared after your order has been dispatched. Tracking updates are provided by the carrier and may take time to appear.

Order and address changes

If you need to change an address or order detail, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfilment or been dispatched.

Delivery questions

If your tracking has not updated or your order is taking longer than expected, contact us with your order number. Messages are answered Monday–Friday, usually within one business day.

Still have questions?

Our friendly customer care team is here to help with toy recommendations, delivery updates, and order queries.